LLYA

Privacy Policy

How we collect, use, and protect your information

Introduction

  • This Privacy Policy explains how LLYA Technologies Pvt. Ltd. ("LLYA", "we", "us", "our") collects, uses, stores, and shares personal data when individuals access or use our website, mobile applications, and related marketplace services.
  • By accessing or using the Services, you agree to the practices described in this Privacy Policy.

Who We Are

  • Legal Entity: LLYA Technologies Pvt. Ltd.
  • Location: Islamabad, Pakistan
  • Email: support@llya.com

Scope of This Policy

  • This Policy applies to the following platforms:
  • LLYA Website
  • iOS Application
  • Android Application
  • Website users may browse listings without creating an account.
  • Mobile app users must create an account to use the Services.
  • Buying and selling activities are limited to users who are 18 years or older.

Data Controller & Processors

  • Data Controller:
  • LLYA Technologies Pvt. Ltd.
  • Islamabad, Pakistan
  • Email: support@llya.com
  • We may engage trusted third-party service providers to process personal data on our behalf strictly for the purposes described in this Privacy Policy.

Information We Collect

  • Account & Identity Information:
  • Name
  • Email address (Email OTP)
  • Age confirmation
  • Profile details
  • Device & Technical Information:
  • Device type and model
  • Operating system and version
  • Browser type and version (website only)
  • IP address
  • Language settings
  • Mobile network information
  • App version and build information
  • Usage & Interaction Data:
  • Listings viewed
  • Search queries
  • Clicks and interactions
  • Session timestamps
  • Checkout events
  • Marketplace flows
  • Marketplace Messaging & Disputes:
  • Buyer-seller messages
  • Dispute submissions
  • Evidence such as photos, videos, and explanations
  • Location & Delivery Information:
  • Delivery addresses
  • Pickup addresses
  • Courier tracking events
  • Delivery confirmations
  • Timestamps
  • Financial & Transaction Information:
  • Order details and value
  • Buyer Protection Fee data
  • Payment status (completed, failed, refunded)
  • Payout status
  • Refunds and returns data
  • LLYA does not store full card numbers.
  • Optional Evidence Data:
  • Item photos
  • Packaging photos
  • Receipts or courier proof
  • Unboxing or condition evidence
  • Communications & Notifications Data:
  • Email communications
  • Operational alerts
  • Push notification preferences

How We Collect Information

  • We collect information through:
  • User submissions
  • Authentication flows (SMS and Email OTP)
  • Website and app usage
  • Courier integrations
  • Payment and payout processing
  • Messaging and dispute interactions

How We Use Information

  • We use personal data to:
  • Operate the marketplace
  • Enable purchases, sales, and payouts
  • Provide courier delivery and tracking
  • Manage disputes and returns
  • Prevent fraud and abuse
  • Improve platform performance
  • Send notifications and alerts
  • Comply with legal obligations
  • LLYA does not sell personal data.

Third-Party Service Providers & Analytics

  • We may use third-party service providers for:
  • Analytics
  • Crash reporting
  • Performance monitoring
  • Messaging services
  • Payments and payouts
  • Delivery integrations
  • These providers may collect device identifiers, usage data, diagnostics, and crash logs under their own privacy policies.
  • Examples include Firebase, Google Analytics, Crashlytics, and similar tools.

Cookies & Tracking Technologies

  • We may use cookies and similar technologies for:
  • Session management
  • Authentication
  • Feature functionality
  • Analytics
  • Performance optimization
  • Users can manage cookies via browser settings. Disabling cookies may affect functionality.

Eligibility & Age Requirements

  • Users under 18 may:
  • Browse listings
  • Use Services for non-transactional purposes
  • Create an account
  • Users must be 18 or older to:
  • Buy or sell items
  • Make payments
  • Receive payouts
  • Initiate disputes

Buyer Protection & Disputes

  • Buyer Protection applies when items are:
  • Not delivered
  • Damaged in transit
  • Significantly not as described
  • Buyers must open disputes within 48 hours of delivery.
  • Evidence may be required.
  • LLYA determines dispute outcomes.

Data Sharing

  • We may share data with:
  • Payment service providers
  • Courier and logistics partners
  • Messaging and support tools
  • Fraud prevention services
  • Legal authorities when required
  • Data is shared only when operationally necessary.

Data Retention

  • We retain:
  • Account data until deletion
  • Transaction data for legal and operational requirements
  • Messaging and evidence data for dispute and audit periods
  • Delivery data for logistics and compliance

User Rights

  • Users may request:
  • Access to their data
  • Correction of inaccurate data
  • Deletion of personal data
  • Restriction of processing
  • Requests can be sent to support@llya.com.

Security

  • We apply reasonable technical and organizational security measures.
  • No system is completely secure.

International Transfers

  • Data processing currently occurs primarily within Pakistan.
  • Infrastructure may expand as operational needs grow.

Changes to This Policy

  • We may update this Privacy Policy from time to time.
  • Continued use of the Services constitutes acceptance of the updated Policy.