LLYA

Terms & Conditions

Rules and guidelines for using the LLYA marketplace

Introduction

  • These Terms & Conditions govern access to and use of the LLYA website, iOS App, Android App, and related marketplace services operated by LLYA Technologies Pvt. Ltd.
  • By accessing or using the Services, users agree to these Terms.
  • If you do not agree to these Terms, you must stop using the Services.

Eligibility & User Requirements

  • Users under 18 may:
  • Browse listings
  • View items
  • Create an account
  • Users must be 18 years or older to:
  • Buy items
  • Sell items
  • Receive payouts
  • Initiate disputes
  • Enter into transactions
  • The Services are intended for individual, non-commercial sellers only in Phase-1.
  • Business or commercial sellers may be supported in future phases under additional terms.

Marketplace Scope & Categories (Phase-1)

  • LLYA supports the resale of the following categories:
  • Fashion and apparel
  • Accessories
  • Supported for:
  • Women
  • Men
  • Kids
  • Baby
  • Additional categories may be introduced in future phases.
  • LLYA reserves the right to restrict, expand, or modify supported categories without notice.

Condition & Item Requirements

  • Items must be accurately described and photographed.
  • LLYA permits the following item conditions:
  • Used items
  • New with tags (NWT)
  • New without tags (NWOT)
  • Sellers must correctly label item condition.
  • Misrepresentation may result in disputes, refunds, or enforcement action.
  • Items must be clean, wearable, and saleable unless explicitly stated otherwise (e.g., flawed or repair needed).

Prohibited Items

  • The following items are prohibited:
  • Hygiene & Intimate Wear:
  • Lingerie
  • Underwear
  • Worn swimwear
  • Intimate or skin-contact garments
  • Counterfeit & IP Violations:
  • Counterfeit goods
  • Replica or inspired-by branded items
  • Trademark or copyright-infringing goods
  • Illegal & Restricted Items:
  • Stolen goods
  • Weapons
  • Hazardous items
  • Drugs or medical devices
  • Non-Fashion Categories (Phase-1):
  • Electronics
  • Home goods
  • Collectibles
  • Used beauty and cosmetics
  • Food or perishables
  • Retail Inventory:
  • Commercial stock
  • Boutique inventory
  • Wholesale goods
  • Dropshipping listings
  • LLYA may remove prohibited items at its discretion.

Counterfeit Policy (Zero Tolerance)

  • LLYA has zero tolerance for counterfeit goods.
  • If LLYA determines or reasonably suspects an item is counterfeit, it may:
  • Remove listings
  • Cancel transactions
  • Suspend or ban accounts
  • Withhold payouts
  • Refund buyers where applicable
  • Cooperate with rights holders or authorities

Listing Rules

  • Sellers must provide accurate information including:
  • Photos
  • Condition
  • Size
  • Brand (if applicable)
  • Defects
  • Color
  • Category
  • Off-platform contact, solicitation, or transactions are strictly prohibited.
  • Multi-accounting for manipulation, fraud, or evasion is prohibited.

Pricing & Fees

  • Sellers set their own item prices.
  • Phase-1 monetisation includes:
  • No seller commissions
  • No listing fees
  • Buyers are responsible for:
  • Buyer Protection Fee
  • Postage and delivery fees
  • LLYA may introduce additional monetisation features in future phases.

Payments, Escrow & Payouts

  • Buyer payments are held in escrow until transaction completion.
  • A transaction is completed when:
  • Buyer confirms receipt
  • The 48-hour dispute window expires without a dispute
  • If a dispute is opened, escrow remains until resolution.
  • Seller payouts are issued after completion via supported digital payment providers.
  • LLYA does not store full card numbers.

Buyer Protection & Disputes

  • Buyer Protection applies to items that are:
  • Not delivered
  • Damaged in transit
  • Significantly not as described (SNAD)
  • SNAD includes mismatches in:
  • Item
  • Size
  • Color
  • Brand
  • Condition
  • Authenticity
  • Quantity
  • Buyer remorse is not eligible for refunds.
  • Buyers must open disputes within 48 hours of delivery.
  • Evidence may be required.
  • Returned items must be in the same condition received.
  • LLYA’s dispute decision is binding.

Shipping, Delivery & Returns

  • All shipping must use LLYA’s integrated courier services.
  • Meetups, cash on delivery, and self-shipping are not permitted.
  • Buyers pay postage at checkout.
  • Returns are permitted only when a dispute is accepted.

Buyer Protection Fee

  • The Buyer Protection Fee is charged at checkout.
  • The fee covers:
  • Escrow handling
  • Dispute resolution
  • Refund facilitation
  • The Buyer Protection Fee is non-refundable.

User Conduct & Fraud

  • Users must not engage in:
  • Fraud
  • Chargeback manipulation
  • Counterfeit selling
  • Harassment or abuse
  • Platform gaming or evasion
  • Fee manipulation
  • LLYA may suspend or terminate accounts at its discretion.

Platform Authority

  • LLYA reserves the right to:
  • Remove listings
  • Block transactions
  • Hold payouts
  • Suspend users
  • Request information
  • Resolve disputes
  • All actions may be taken at LLYA’s sole discretion.

Limitation of Liability

  • LLYA is not responsible for:
  • Off-platform interactions
  • Fit, style, or buyer preference
  • User negligence
  • Courier delays outside reasonable control

Dispute Resolution

  • Disputes must first be handled through LLYA’s in-app resolution process.
  • Unresolved disputes may proceed to arbitration in Pakistan.
  • If arbitration is not permitted, disputes fall under the courts of Islamabad, Pakistan.

Governing Law

  • These Terms are governed by the laws of Pakistan.

Changes to Terms

  • LLYA may update these Terms from time to time.
  • Continued use of the Services constitutes acceptance of updated Terms.